Our corporate values
What is your focus at COPA-DATA zenon Product Engineering?
In zenon Product Engineering we combine product management, software development and quality assurance. We base our work on data from market and industry observations. In addition, we develop new functions, fix bugs and ensure the functionality of the software platform. And of course we maintain and update zenon.
Which team does what and what are their main tasks?
- Product management: Market observation and needs analysis, defining and prioritizing product requirements, maintaining the product backlog and acting as interface between stakeholders and the development team.
- Development: Implementation of technical solutions, writing high-quality, maintainable code, developing application software for Windows and Linux in C++, C#, TypeScript, surface technologies (DirectX, WPF, Angular) and tools (Visual Studio, gcc, GIT, Azure DevOps).
- Software testing: Ensuring the quality and integrity of the product by running automated and manual tests and identifying and resolving errors, using tools such as Azure DevOps Server, Anurex and Selenium.
Which special skills/soft skills should I bring to the table?
The main thing is your desire to create real added value for our customers. Passion for software solutions, coding or testing is as important as a hunger for new technologies and knowledge. You need to be detail-oriented, willing to learn, organized and proactive. A certain degree of nerdiness is perfect, because it shows you want to deepen your knowledge and gain expertise in a specific area.
What is your focus at COPA-DATA Internal Services?
First and foremost, we manage everything around infrastructure, working environment and staff. We ensure perfect conditions for developing zenon further, while ensuring compliance with legal frameworks, labor law and finance. We help within the company where required and create and manage processes to facilitate collaboration.
Who does what?
- Front desk, facility management & fleet management: reception, travel planning and hotel bookings, support of internal events, purchasing, facility management and fleet management.
- Licensing: creation, dispatch and management of all zenon software licenses, globally.
- Finance: accounting, billing and control.
- IT: Provision and maintenance of internal systems, software and hardware.
- HR: administration, learning & development, apprenticeship training, recruiting, relationship management with educational institutions and employer branding.
- Legal: Labor law and corporate law.
- Quality Management: Establishing, maintaining and continuously improving our quality management system, organizing and implementing internal and external quality audits as well as continuously improving our processes.
Which special skills/soft skills should I bring to the table?
Absolute reliability and an aptitude for structured work, because you’ll work on sensitive matters that require your full attention. The better and more precisely we work, the more successful the entire company is. Reliable and people-oriented structures are the backbone of an innovative organization.
What is your focus at COPA-DATA Business Development?
Our focus is on sustainable business development in our target markets, in industries and with strategic key accounts. We are always close to the action, and we communicate requirements to the company, driving product development. We organize new market entries, manage our global partner program and support our sales and subsidiaries in the local markets. Our motto: We help where we can. Worldwide.
Which team does what and what are their main tasks?
- Key Account Management: Maintain and expand international business relations. Proactively develop key customers’ strategic planning and implementation of individual solutions. Analyze market and customer requirements to ensure long-term customer satisfaction and sales growth.
- Business Development: Support distribution companies, partners and international sales representatives in implementing their company strategy. Establish new subsidiaries and partnerships. Maintain close relationships with the end customer in order to implement zenon optimally.
- Industry Management: Provide industry terms and knowledge within COPA-DATA. Support sales acquisitions using domain knowledge. Communicate customer needs and collaborate on new functions with Development. Show added value for customers in core industries through specific solutions and optimal positioning of our technology.
Which special skills/soft skills should I bring to the table?
The main thing is your desire to create real added value for our customers. Passion for software solutions, coding or testing is as important as a hunger for new technologies and knowledge. You need to be detail-oriented, willing to learn, organized and proactive. A certain degree of nerdiness is perfect, because it shows you want to deepen your knowledge and gain expertise in a specific area.
What is your focus at COPA-DATA Marketing?
For us, everything is about our customers, both present and potential. We accompany and shape their journey. We inspire and inform about our products and services in a way that is accessible, understandable and applicable. We act globally, authentically and enthusiastically. In other words, we deploy a growth mindset. Always open to new things, we regard ourselves as an interface both inside and outside the company.
Which team does what and what are their main tasks?
- Communication & Brand: We build and develop our brand and image, do public relations, communicate via social media, develop and implement our global communication strategy and coordinate and position all things brand-related.
- Global Growth & Industry Marketing: We develop industry-specific marketing strategies, integrate global perspectives with local implementation, improve the brand experience, create value for target customers and find and exploit growth potential.
- Global Marketing Services: This is where corporate identity meets customer experience. We provide expertise and services in graphic design and event management, and we support and execute coordinated marketing services for various target groups.
- Digital Tools & Touchpoints: We carry out all digital marketing activities: we analyze, design and develop digital customer touchpoints, we enable eCommerce and we tune the roadmap of our digital infrastructure, all to ensure a seamless customer experience.
Which special skills/soft skills should I bring to the table?
Are you a team player with a hands-on mentality, flexible and with an inner urge for new approaches and angles? Cool! Sounds like a great fit. We like to make plans and enjoy working together. We are hands-on and always up to date. Together we create memorable experiences for both customers and employees, both online and offline.
What is your focus at COPA-DATA Customer Services?
We provide technical customer support, including user documentation, training, e-learning and project & technical support. We help customers to use zenon correctly and efficiently to help them achieve their specific goals. We organize onboarding for new customers swiftly and keep response times to customer queries low thanks to our knowledge and familiarity with all processes, while we collaborate with no red tape.
Which team does what and what are their main tasks?
- Technical editing and translation: creating user documentation and manuals for zenon in various languages.
- Training & e-learning: Organizing individual classroom-based training and creating online training courses in the zenon Academy.
- Project support: An essential part of direct support, including:
- Carrying out pilot projects together with customers
- Creating templates and providing support for new customers
- Designing user-friendly graphical interfaces
- Custom development: providing customer-specific software solutions, add-ons and extensions for zenon. We code in C#, Angular and .net.
- Technical customer support: support, troubleshooting, error analysis and start-up assistance for new customers.
- Project management: Providing an overview of the project along with structures that help the rest of the team complete their tasks on time.
Which special skills/soft skills should I bring to the table?
We’re searching for open-minded people who enjoy working on improvements and solutions, who have a lot of team spirit and independence and who are fearless when it comes to new things. Bring your sense of humor and intercultural curiosity with you to work and communicate openly and clearly so that we can share knowledge, express opinions and move projects forward. Enthusiasm is greatly appreciated. That’s how we win over others to new ideas and finish projects successfully.