General Data Privacy Policy

Philosophy

All our services are based on the fundamental pillars of trust and security. This also applies to your personal data, which we store and process only within the legal limits (GDPR) and only to the extent necessary to fulfill our contracts. We constantly examine whether the storage of your data is still necessary and delete or anonymize it whenever this is possible.

Data Storage and Processing

Your personal data (such as Name, Address, E-Mail, Telephone Number,…) will only be stored and/or processed regularly if we have the need to do so. As a rule, this occurs in the course of order fulfillment, the provision of services or in the context of legal obligations. In detail but without claiming to be exhaustive, the following legitimate interests may be the basis for data processing:

• Processing of orders, inquiries
• Delivery of products and services
• Submission of offers
• Support purposes
• Marketing , communication
• Legal obligations

In addition to or parallel to the storage/processing of your data on the basis of a legitimate interest, we process your data on the basis of your declaration of consent, which you have actively provided to us. This also applies to the disclosure of your data to third parties.

You may at any time withdraw your consent, ask for rectification and/or ask for information about all personal data stored by sending an informal note to privacy@copadata.com. Following a withdrawal we will delete or anonymize all your stored personal information to the extent possible. The withdrawal of consent does not affect the lawfulness of any data processing based on consent before its withdrawal. Every deletion or anonymization is subject to lawfulness and will only be carried out if the personal information is not required for the performance of tasks in accordance with legal provisions. In such cases the retention period depends on the respective processing purpose.

COPA-DATA will transfer personal data only for the purpose of data processing in the way described above but will never share any personal data publicly or with third-parties, except when required to by law. When storing and processing your personal data, we only use GDPR-compliant software and service providers, which we regularly check for compliance with the standards.

Locations of data processing

Your data will only be passed on to third parties like Sub-Processors with your prior consent, if there is a legitimate interest or if there are legal obligations. We regularly process your data within our group of companies or share it with our subsidiaries listed hereunder:

If a data recipient or processor does not have its registered office within the scope of the GDPR or is classified as a “safe country” in accordance with the provisions of the GDPR, the transfer of data is always carried out in compliance with and after conclusion of the Standard Contractual Clauses in accordance with Regulation (EU) 2016/679 of the European Parliament.

SMS and Telephone SERVICES

In the event that you have provided us with your telephone number for business or service purposes, we may use it to provide you with special offers and support services. This includes the support via SMS and phone calls. SMS Service will only be used if you have submitted a support request. You can revoke your consent to this at any time by sending an e-mail to privacy@copadata.com.

Storage time

In consideration of the protection and sensitivity of the personal data processed, we only store or process it for as long as is absolutely necessary due to the legal conditions or to fulfill our obligations. In order to meet this requirement, we regularly review our processes and make improvements to them whenever possible. If you no longer use our services or the reasons for processing your data no longer apply, we will delete your data or, if necessary, anonymize it in such a way that it can no longer be linked to you personally.

Data security

In order to protect your personal data we conduct regular security audits to identify vulnerabilities, have implemented access controls and encryption of data in transit and at rest. Please mind that in our modern world 100% secureness cannot be guaranteed but we strive to do the best to keep your data safe.

Cookies

As part of the services we offer, we collect cookies from time to time via our homepage and the integrated shop. You can find the details in the corresponding policies under https://www.copadata.com/en/privacy-cookies/ and URL SHOP

Disputes

If you feel that your rights have been violated in connection with this policy, you are free to appeal to the data protection authority. Österreichische Datenschutzbehörde/ Austrian Data Protection Authority, Barichgasse 40-42, 1030 Wien, Austria, +43 152 152-0, dsb@dsb.gv.at, http://www.dsb.gv.at.

Contact information

If you have any questions about this Privacy Policy, please contact us at

Ing. Punzenberger COPA-DATA GmbH, Karolingerstraße 7 b, 5020 Salzburg, Austria, privacy@copadata.com.