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Product Life Cycle & Support

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Service Level Agreement

Service Level Agreement (SLA)

As a COPA-DATA customer, you benefit from comprehensive support as part of the Service Level Agreement. With our Long-Term Service Level Agreement up to 10 years we provide you with additional services such as:

  • Preferential ticket processing
  • Free upgrades for all recorded licenses

Product Life Cycles for Service Engine, IIoT Services and Report Engine

All the information you need at a glance

The software industry is a dynamic one. Changes happen continually and, above all, quickly. Therefore, it is fundamental for the development of new product versions not only to stay on the ball with innovations, but to think ahead. The zenon Release and Support Cycle offers our customers and partners better predictability regarding product releases and their connected support deadlines. The lifespan of an individual zenon version is therefore more transparent.

Revised Product Life Cycle of IIoT- Services: From zenon 14 on, the latest minor version (x.3) will have the same Life Cycle of five years as the Service Engine and the Report Engine.

zenon Service Engine Release & Support Cycle

zenon Service Engine Release & Support Cycle

  Release Product Life Cycle

Licenses available beyond Standard Product Lifecycle


 as Legacy License, starting with
Standard Long-Term
zenon 15 Q2 2025** Q1 2030** Q1 2035** Q2 2030**
zenon 14  2024 03/31/2029 03/31/2034 04/01/2029
zenon 12 2023 03/31/2028 03/31/2033 04/01/2028
zenon 11  2022 03/31/2027 03/31/2032 04/01/2027
zenon 10 2021 03/31/2026 03/31/2031 04/01/2026
zenon 8.20  2020 03/31/2024 03/31/2026* - 04/01/2025
zenon 8.10 2019 03/31/2023 03/31/2025* - 04/01/2024

 

All previous versions are already excluded from the support cycle and are no longer supported.
*Life Cycle with active SLA
**The dates are preliminary and not yet fixed

zenon IIoT Services Release & Support Cycle

zenon IIoT Services Release & Support Cycle

  Release Product life Cycle
Standard Long-Term not applicable
zenon IIoT 15 Q2 2025* Q1 2030*  
zenon IIoT 14 2024 31/3/2029  

* The dates are preliminary and not yet fixed.

Compatibility and Service Performance

New zenon versions are fully compatible with their previous versions and we can therefore guarantee our customers long-lasting products. In order to best profit from the advantages of the range of zenon functions we do however always suggest an upgrade to the latest version.

Our sales team would be happy to advise you should you be interested in a Service Level Agreement (SLA).

Please keep in mind:

  • Due to the Service Engine (zenon runtime) and backward compatibility, we can guarantee the long term delivery of zenon products, being able to maintain and run older projects and zenon projects which are no longer serviced (independent of the actual service period of a zenon version).
  • The specified time frames are subject to change in the case of adjustments in the technical framework, such as in the case of a Microsoft operating system being discontinued or other external system components. Therefore, in specific cases for zenon components, maintenance cannot be provided beyond the lifetime of the external components.
  • We reserve the right to carry out bug fixes in the current version only.
  • zenon Logic Embedded products are not subject to the general zenon Release and Support Cycle. Versions and system prerequisites can be found in the respective Embedded product manual. Extensions and corrections for Embedded software products will be provided in successive product versions only.

zenon Report Engine (Analyzer) Release and Support Cycle

The zenon Report Engine (Analyzer) Release and Support Cycle offers our customers and partners better predictability regarding product releases and their connected support deadlines. 

With zenon Version 10, the zenon Analyzer is part of the software platform under the name zenon Report Engine. The same life cycles are valid.

zenon Report Engine Release & Support Cycle

zenon Report Engine Release & Support Cycle

  Release Product Life Cycle
Standard Long-Term not applicable 
zenon Report Engine 15 Q2 2025* Q1 2030*  
zenon Report Engine 14 2024 03/31/2029  
zenon Report Engine 12 2023 03/31/2028  
zenon Report Engine 11 2022 03/31/2027  
zenon Report Engine 10 2021 03/31/2026  
zenon Report Engine 3.40 2020 03/31/2025  
zenon Report Engine 3.30 2019 03/31/2024  

All previous version are already excluded from the support cycle and are no longer supported.
*The dates are preliminary and not yet fixed.

Our sales team would be happy to advise you should you be interested in a Service Level Agreement (SLA).

Please keep in mind:

  • The specified time frames are subject to change in the case of adjustments in the technical framework, such as in the case of a Microsoft operating system being discontinued or other external system components. Therefore, in specific cases for zenon components, maintenance cannot be provided beyond the lifetime of the external components.
  • We reserve the right to carry out bug fixes in the current version only.
Service Level Agreement
Servus!

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