Special provisions for COPA-DATA WEB services
For the convenience and education of our customers COPA-DATA offers various Web Services to which you will gain access by Single-Sign-On after your registration. Due to their nature the use of some of these services is subject to special provisions which you will find hereunder. You will only be granted access to the COPA-DATA Web Services if you accept these provision.
zenon Engineering Assistant
Privacy Policy and Disclaimer for zenon Engineering Assistant
We (Ing. Punzenberger COPA-DATA GmbH in the following “COPA-DATA”) observe all relevant data protection requirements (Austrian data protection laws, European data protection directives and every other applicable privacy right). With this privacy statement we would like to inform you as our customer about the type, extent and purpose of the collection and use of personal data during the use of the zenon Engineering Assistant (in the following “chatbot”). To be able to use the chatbot you need to agree to the terms of this privacy policy. You can revoke this statement at any time by sending an informal note to privacy@copadata.com.
Disclaimer
You may only use this chatbot if you are currently logged in to our website services. All information, questions or texts you enter in the chatbot interface are linked to your user account, which refers to your e-mail address. The data from the input mask is transmitted to the chatbot. The chatbot automatically provides answers on topics relating to the zenon software platform and COPA-DATA services. The chatbot may not be used for information beyond these topics.
Please mind that the answers provided by the chatbot may be incorrect, merely serve as initial information and are not binding in any way. The use of the chatbot and the implementation of its recommendations is at your own risk. In doubt always get in touch with COPA-DATA´s customer support. COPA-DATA assumes no liability for damages resulting from the use of the chatbot or from the implementation of the chatbot's responses.
Data Protection Rights
The input text will be stored together with your personal information locally at COPA-DATA. The input text without link to your user account will be processed to an external API for answer generation. In both cases, the data can be analyzed by human beings in order to evaluate customer needs and improve the chatbot's capabilities.
External Data Processor: OpenAI Ireland Ltd, 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland
If you provide the chatbot with personal data like insurance number, your name, date of birth, etc. and if this information can be used to draw conclusions about your health status, your gender, your sexual orientation, ethnicity and/or other sensitive information about you, your consent to this Privacy Policy also applies to this information.
You can at any time withdraw your consent, rectification and/or ask for information about all personal data stored by sending an informal note to privacy@copadata.com. Following a withdrawal we will delete or anonymize all your stored personal information to the extent possible. The withdrawal of consent does not affect the lawfulness of any data processing based on consent before its withdrawal. Besides, the link between your submitted data and your user account will be deleted after 6 months. Every deletion or anonymization is subject to lawfulness and will only be carried out if the personal information is not required for the performance of tasks in accordance with legal provisions. In such cases the retention period depends on the respective processing purpose.
COPA-DATA will transfer personal data only for the purpose of data processing in the way described above but will never share any personal data publicly or with third-parties, except when required to by law.
In order to protect your personal data COPA-DATA conducts regular security audits to identify vulnerabilities, has implemented access controls and encryption of data in transit and at rest.
Contact Information
If you have any questions about this Privacy Policy, please contact us at privacy@copadata.com
COPA-DATA Community Forum
Legal Disclaimer and rules of behavior for COPA-DATA Community Forum
The COPA-DATA Community Forum serves to encourage the exchange of information and experience about the zenon software between forum users respectively zenon users.
Please mind that any published information on the Community Forum is the subjective opinion and view based on the experience and the level of knowledge of the author. COPA-DATA does not overtake any responsibility for the content and the accuracy of the shared information.
Users of the Community Forum are encouraged to share only well-founded experiences and to point out any risks associated with the implementation of proposed solutions to problems. COPA-DATA at its absolute discretion, reserves the right to moderate the forum. In this connection COPA-DATA may remove any information containing false facts, potentially dangerous solutions, bad language or content that may insult, degrade or discriminate others. COPA-DATA may block a non-complying user from forum access if the user violated this provision.
Final Provisions
COPA-DATA reserves the right to amend this document from time to time at its sole discretion and will inform you accordingly. You may disagree with such changes in writing. In case you disagree with the changes COPA-DATA reserves the right to disable your account.
This agreement shall be governed by Austrian law to the exclusion of international conflict of law rules. The place of jurisdiction for all disputes arising from and in connection with this non-disclosure agreement is the competent court in Salzburg/ Austria.
Ing. Punzenberger COPA-DATA GmbH
Karolingerstraße 7b · 5020 Salzburg · Austria
www.copadata.com
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