New zenon versions are fully compatible with their previous versions and we can therefore guarantee our customers long-lasting products. In order to best profit from the advantages of the range of zenon functions we do however always suggest an upgrade to the latest version.
Our sales team would be happy to advise you should you be interested in a Service Level Agreement (SLA).
Please keep in mind:
- Due to the Service Engine (zenon runtime) and backward compatibility, we can guarantee the long term delivery of zenon products, being able to maintain and run older projects and zenon projects which are no longer serviced (independent of the actual service period of a zenon version).
- The specified time frames are subject to change in the case of adjustments in the technical framework, such as in the case of a Microsoft operating system being discontinued or other external system components. Therefore, in specific cases for zenon components, maintenance cannot be provided beyond the lifetime of the external components.
- We reserve the right to carry out bug fixes in the current version only.
- zenon Logic Embedded products are not subject to the general zenon Release and Support Cycle. Versions and system prerequisites can be found in the respective Embedded product manual. Extensions and corrections for Embedded software products will be provided in successive product versions only.
zenon Report Engine (Analyzer) Release and Support Cycle
The zenon Report Engine (Analyzer) Release and Support Cycle offers our customers and partners better predictability regarding product releases and their connected support deadlines.
With zenon Version 10, the zenon Analyzer is part of the software platform under the name zenon Report Engine. The same life cycles are valid.
